This Privacy Policy explains how Podcast Support Services collects, uses, stores and discloses your personal information when you visit our website, purchase our products or services, join our mailing list or otherwise interact with us.
Podcast Support Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
- your name;
- email address;
- telephone number;
- business name and business information;
- billing and transaction information;
- information you provide when purchasing or using our products and services;
- information you provide when booking an appointment or communicating with us;
- marketing preferences; and
- technical information relating to your use of our website, such as IP address, browser/device information and information collected through cookies or similar technologies.
We may collect personal information when you:
- visit or use our website;
- contact us by email, telephone, social media or through our website;
- purchase a product, program or service;
- subscribe to our mailing list or download a resource;
- book a call or appointment;
- complete a form, questionnaire or survey;
- participate in one of our programs or services; or
- otherwise provide information to us.
Information may also be collected through third-party platforms that we use to operate our business.
We may use your personal information to:
- provide and deliver our products and services;
- process purchases and payments;
- provide access to online programs and resources;
- communicate with you about your purchase or service;
- manage bookings and appointments;
- provide customer support;
- send marketing communications where permitted;
- improve our website, products and services;
- understand how visitors use our website; and
- comply with our legal obligations.
Marketing Communications
Where you have consented to receive marketing communications from us, or where otherwise permitted by law, we may use your personal information to send you information about our products, services, resources and offers.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve our website and services.
Cookies are small data files stored on your device when you visit a website. You can control or disable cookies through your browser settings, although doing so may affect the functionality of some parts of our website.
We may also use third-party analytics services to help us understand website traffic and usage.
Collection of and/or sharing of your personal information
We may occasionally hire other contractors to provide services on our behalf. Those contractors will be permitted to obtain only the personal information they need to deliver the service. Podcast Support Services takes reasonable steps to ensure that these contractors are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
We use third-party service providers to help us operate our website and business, including providers of website hosting, payment processing, online course and digital product delivery, email marketing, appointment scheduling, video conferencing, analytics and other business services.
These providers may collect, store or process personal information on our behalf in accordance with their own privacy policies and applicable privacy laws.
Overseas Storage and Disclosure
Some of the third-party service providers we use may store, process or access personal information outside Australia.
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws.
The countries in which your personal information may be stored or processed will depend on the third-party service providers we use from time to time.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it, subject to any legal, accounting or reporting obligations that require us to retain certain information for a specified period.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Podcast Support Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website. Podcast Support Services reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Privacy Enquiries and Complaints
If you have any questions about this Privacy Policy, would like to access or correct your Personal Information, or wish to make a privacy complaint, please contact us:
Last updated: August 2026